Last Updated: June 1, 2024

At Still Framework, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

  • Register on our website
  • Place an order for our services
  • Subscribe to our newsletter
  • Contact us via our contact form, email, or phone
  • Participate in surveys or promotions

The personal information we may collect includes:

  • Personal Identification Information: Name, email address, phone number, postal address
  • Financial Information: Payment details, billing address (all payment processing is handled through secure third-party payment processors)
  • Health Information: Allergies or skin sensitivities relevant to our makeup services
  • Images: Photographs taken during service provision or shared with us for consultation purposes

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on those pages
  • Referral sources
  • Device information

This information helps us analyze user behavior, optimize our website, and improve our services.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Process and complete transactions
  • Send administrative information, such as appointment confirmations and service updates
  • Respond to inquiries and provide customer support
  • Send marketing and promotional communications (with your consent)
  • Improve our website and services
  • Conduct research and analysis to enhance user experience
  • Prevent fraudulent transactions and monitor against theft
  • Comply with legal obligations

Legal Basis for Processing

We process your personal information under the following legal bases:

  • Contractual Necessity: To perform the services you have requested or to take steps at your request before entering into a contract
  • Legitimate Interests: To pursue our legitimate business interests, such as improving our services and managing our business effectively
  • Consent: When you have given us explicit consent to process your data for specific purposes
  • Legal Obligation: To comply with legal requirements

Your Rights

Under data protection laws, you have rights regarding your personal data, including:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

Cookies Policy

Our website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small text files that are placed on your device when you visit a website. They help us analyze how users interact with our site and allow us to recognize you and your preferences each time you visit.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

When you first visit our website, you will be presented with a cookie banner where you can choose to accept or decline non-essential cookies.

Data Sharing and Disclosure

We may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and/or that of our clients or others.

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Still Framework

3 Jackson Heights, Lake Suzanne, SM3 9QR

Email: [email protected]

Phone: +44 380 867 9530

We will respond to your inquiry as soon as possible and within the timeframe required by applicable data protection laws.